Refund policy

Return & Refund Policy – Motool

Customer satisfaction is our priority.

Return Period

Customers may request a return within 14 days of receiving their order.

Return Eligibility

To qualify for a return:

• Products must be unused and in their original condition.

• Products must be returned in their original packaging.

• Proof of purchase may be required.

• Products must be suitable for resale.

Return Process

Please contact our customer support team before returning any item. Once your return request is approved, detailed return instructions will be provided.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refund Processing

After the returned item has been received and inspected, approved refunds will be processed within 7 business days to the original payment method.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products

• Clearance or final-sale items

• Certain hygiene and personal care products

Contact Information

Store Name: Motool
Address: 23 Leinster Gardens London England W2 3BH, UK
Phone: +44 2045388819